Pick a customer to see their points, history and tools.
New bonus points promo
Everything earns 1 pt per $1. A promo multiplies points on matching items while it's live. If two promos match an item, only the highest multiplier applies (they never stack).
Promotions
Perk settings
Amounts approved by Elie on 19 Oct 2026. While a perk is off, customers see "Coming soon". Every save is audit logged.
Photo review claims
Check the review exists, has a photo and was posted by this customer. Approve any genuine review whatever its rating: never reject for being negative (ACCC).
| Submitted | Customer | Product | Where | Status |
|---|
Refer a mate
Referrers are paid automatically once the friend's first order is past the refund window (checked when they open the site and by this button).
| Started | Referrer | Friend | Status | Referrer paid after |
|---|
Tier perks
Approved by Elie on 19 Oct 2026. No early access perks. Points multipliers stay at 1x (bonus points only come from promos). Tier-up rewards are given once per customer per tier. Every save is audit logged.
Free frags to send
Tier-up frags (Reef, Atoll) and the quarterly Atoll pick. Each frag attaches to the member's next paid order (order tag free-frag plus a note line) and is marked sent automatically when that order is fulfilled. A cancel or full refund puts it back to waiting. Staff can still mark sent or cancel by hand. $5 Colony codes are issued automatically and show in the member's codes.
| Since | Member | Reward | Tier | Status |
|---|
Mystery frag spin
One spin per member per Sydney week (Monday to Sunday) by default, or per month, for the tiers ticked below. Spins don't carry over. The prize is drawn on the server. Odds must add up to 100%. Free frags go into the "Free frags to send" queue on the Tier perks tab.
Spins
| When (Sydney) | Member | Tier | Prize | Period |
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Make in-store claim codes
Single use, valid for 3 years. Give the code to the customer; they enter it on the rewards site.
| Code | Points | Note | Made by | Status |
|---|
Every staff action
| When (Sydney) | Staff | Action | Customer | Details |
|---|